Troubleshooting

Common issues and solutions to reduce friction in your workflow.

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Generation Issues

Image Not Generating

Symptoms:

• Clicking Generate does nothing
• Error message appears
• Generation starts but fails

Solutions:

1. Check Credits

   • Look at credit balance (top-right corner)
   • Ensure you have enough credits for the operation
   • Upgrade plan or purchase top-ups if needed

2. Check Model Selection

   • Ensure at least one image tool is selected
   • Try selecting a different model
   • Check if model is available (some may be temporarily unavailable)

3. Check Prompt

   • Ensure prompt is not empty
   • Try simplifying the prompt
   • Remove any special characters that might cause issues

4. Check Internet Connection

   • Ensure stable internet connection
   • Try refreshing the page
   • Check if other websites load normally

5. Try Again

   • Wait a few seconds and try again
   • Sometimes temporary server issues occur
   • If persists, try a different model

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Generation Too Slow

Symptoms:

• Generation takes very long time
• Progress seems stuck

Solutions:

1. Use Faster Models

   • Switch to GPT-4o Mini (faster, lower cost)
   • Try Gemini Flash (very fast)
   • Avoid premium models for testing

2. Reduce Resolution

   • Lower resolution = faster generation
   • Test at 512×512, final at 1024×1024
   • Higher resolutions take significantly longer

3. Check Internet

   • Slow internet = slow generation
   • Try different network if possible
   • Check if other services are slow

4. Check Server Status

   • May be temporary server issue
   • Try again in a few minutes
   • Check Discord for status updates

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Poor Quality Results

Symptoms:

• Images are blurry
• Wrong colors or style
• Missing details
• Not matching prompt

Solutions:

1. Improve Prompt

   • Be more specific about what you want
   • Add style keywords ("professional photography", "high quality")
   • Include composition details

2. Try Different Model

   • Different models excel at different tasks
   • Midjourney: Best for artistic/creative
   • DALL-E 3: Best for realistic/product images
   • Try switching models

3. Increase Resolution

   • Higher resolution = more detail
   • Use 1024×1024 or higher for final images
   • Lower resolution for testing only

4. Use References

   • Upload reference images
   • AI uses them as guidance
   • Better results with visual references

5. Iterate

   • Don't expect perfection on first try
   • Use inpainting to fix specific areas
   • Refine based on results

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Canvas Issues

Canvas Not Loading

Symptoms:

• Canvas appears blank
• Elements not showing
• Canvas freezes

Solutions:

1. Refresh Page

   • Press F5 or Ctrl/Cmd + R
   • Sometimes fixes loading issues
   • Canvas auto-saves, won't lose work

2. Check Browser

   • Use modern browser (Chrome, Firefox, Safari, Edge)
   • Update browser to latest version
   • Clear browser cache if needed

3. Check Internet

   • Ensure stable connection
   • Try different network
   • Check if other websites work

4. Try Different Browser

   • Some browsers may have compatibility issues
   • Try Chrome or Firefox
   • Check if issue persists

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Tools Not Working

Symptoms:

• Tools don't respond
• Can't select elements
• Drawing doesn't work

Solutions:

1. Check Tool Selection

   • Ensure correct tool is selected
   • Try clicking tool icon again
   • Switch to different tool and back

2. Check Canvas Focus

   • Click on canvas to ensure it's focused
   • Some tools require canvas to be active
   • Try clicking on canvas first

3. Refresh Page

   • Sometimes fixes tool issues
   • Canvas auto-saves
   • Won't lose your work

4. Check Browser Console

   • Press F12 to open developer tools
   • Check for error messages
   • Report errors to support if needed

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Images Not Appearing

Symptoms:

• Generated images don't show
• Images disappear
• Can't see images on canvas

Solutions:

1. Check Smart Canvas

   • Ensure images are in Smart Canvas (Frame)
   • Regular canvas may not show generated images
   • Create Smart Canvas if needed

2. Check Zoom Level

   • Zoom out to see full canvas
   • Press Ctrl/Cmd + 0 to fit to screen
   • Images may be outside view

3. Refresh Page

   • Sometimes fixes display issues
   • Canvas auto-saves
   • Images should reappear

4. Check Selection

   • Click on canvas to deselect
   • Sometimes selection hides images
   • Try clicking elsewhere

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Account Issues

Can't Login

Symptoms:

• Login button doesn't work
• Error message on login
• Session expires quickly

Solutions:

1. Check Credentials

   • Ensure email and password are correct
   • Try resetting password if needed
   • Check for typos

2. Try Different Browser

   • Some browsers have cookie issues
   • Try Chrome or Firefox
   • Clear cookies and try again

3. Check Internet

   • Ensure stable connection
   • Try different network
   • Check if other websites work

4. Contact Support

   • If issue persists, email support@artilora.ai
   • Include error message if any
   • Describe what happens when you try to login

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Credits Not Updating

Symptoms:

• Credits don't refresh after purchase
• Daily credits not appearing
• Balance seems incorrect

Solutions:

1. Refresh Page

   • Credits update on page refresh
   • Press F5 or Ctrl/Cmd + R
   • Check balance again

2. Wait a Moment

   • Credits may take a few seconds to update
   • Check again after 10-30 seconds
   • Usually updates automatically

3. Check Account Page

   • Go to account settings
   • Check credit history
   • Verify transactions

4. Contact Support

   • If credits don't appear after refresh
   • Email support@artilora.ai
   • Include transaction details

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Performance Issues

Slow Performance

Symptoms:

• Canvas lags
• Tools respond slowly
• Page freezes

Solutions:

1. Close Other Tabs

   • Too many tabs slow browser
   • Close unnecessary tabs
   • Keep only Artilora open

2. Check Browser Resources

   • Press F12 → Performance tab
   • Check CPU and memory usage
   • Close other applications if needed

3. Update Browser

   • Old browsers may be slow
   • Update to latest version
   • Better performance with updates

4. Clear Cache

   • Clear browser cache
   • May improve performance
   • Settings → Clear browsing data

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Browser Crashes

Symptoms:

• Browser closes unexpectedly
• Page becomes unresponsive
• Need to restart browser

Solutions:

1. Update Browser

   • Old versions may crash
   • Update to latest version
   • Better stability

2. Disable Extensions

   • Some extensions cause crashes
   • Disable extensions one by one
   • Find problematic extension

3. Check Memory

   • Too many tabs use memory
   • Close unnecessary tabs
   • Restart browser if needed

4. Try Different Browser

   • Some browsers more stable
   • Try Chrome or Firefox
   • Check if issue persists

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Export Issues

Can't Export

Symptoms:

• Export button doesn't work
• Export fails
• No file downloaded

Solutions:

1. Check Selection

   • Ensure images are selected
   • Select images before exporting
   • Try selecting different images

2. Check Browser Settings

   • Some browsers block downloads
   • Check download permissions
   • Allow downloads for Artilora

3. Try Different Format

   • Try PNG instead of JPG
   • Or JPG instead of PNG
   • Some formats may have issues

4. Check Storage

   • Ensure device has storage space
   • Clear space if needed
   • Try exporting to different location

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Getting Help

When to Contact Support

Contact support@artilora.ai if:

• Issue persists after trying solutions
• Error messages appear
• Account or payment issues
• Feature not working as expected

Include in Email:

• Description of issue
• Steps to reproduce
• Error messages (if any)
• Browser and version
• Screenshots (if helpful)

Community Help

• Discord: Join community for tips
• Documentation: Check other docs for solutions
• Examples: Look at community gallery for inspiration

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Quick Reference

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Prevention Tips

1. Save regularly: Export important work
2. Keep browser updated: Better performance and stability
3. Check credits before generating: Avoid failed generations
4. Use stable internet: Better experience
5. Close unused tabs: Better performance
6. Clear cache periodically: May fix issues

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