Artilora.ai Privacy Policy

Last Updated Date: October 1, 2025

Introduction

Welcome to the Artilora.ai Platform (“Artilora.ai”, or the “Platform”), which includes the Artilora.ai mobile application, desktop software, official website, and any other features, functionalities, or services provided now or in the future (collectively the “Services”).

The Services are offered by ARTILORA PTE. LTD. (“we”, “us”, or “our”), with its registered address at 6 RAFFLES QUAY #14-02 Singapore 048580.

We value your privacy and are committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information when you access or use the Services, including any site or platform that links to this Policy.

This Policy describes:

The types of personal information we collect and how we collect it;
How we use your personal information and the legal bases for doing so;
How we share your information and with whom;
Your privacy rights under applicable laws, including GDPR and U.S. privacy laws (such as CCPA/CPRA); and
How we protect your information and how long we retain it.

By accessing or using the Services, you acknowledge and agree to this Policy. If you do not agree, please do not use our Services.

⚠️ Please note: This Policy does not cover third-party products, services, websites, or content (“Third-Party Services”). These are subject to their own privacy policies, and we recommend reviewing their privacy statements before using them.

1. What Information We Collect

Information You Provide

When you interact with our Services, you may voluntarily provide:

Registration Information: username, password, date of birth (where applicable), email, and/or telephone number; for organizations, also name, business email, phone number, country, address, and organization details.
User Content: profile details (nickname, avatar), user-generated content, images, prompts, and other materials created or shared.
Payment Information: processed by third-party payment providers. We do not store full card details but may retain transaction confirmation/records.
Correspondence Information: information shared when contacting us (support, feedback, inquiries).
Surveys and Promotions: data collected when participating in surveys, research, or events with consent.

Information We Collect Automatically

Technical/Device Information: IP address, browser, user agent, carrier, time zone, device IDs, model, OS, network, resolution.
Usage Information: logs of activity, pages viewed, duration, clicks, searches, navigation paths.
Location Information: inferred from IP or signals; precise location only with your consent.
Cookies & Similar Technologies: used for operations, optimization, and user experience. See our Cookie Policy section below for detailed information.

Information From Other Sources

If you register or access via third-party accounts (e.g., Apple, Google), we may receive username, public profile info, or other authorized details.
We may also share limited data with those providers for authentication and account linking.

2. How We Use Your Information

We use personal information to:

Operate, provide, and maintain the Services.
Verify eligibility and age requirements.
Fulfill requests, process payments, provide support.
Improve features, conduct analytics, and solicit feedback.
Display or recommend user content consistent with your settings.
Communicate notices or updates.
Detect, investigate, and prevent fraud or abuse.
Comply with legal obligations and enforce Terms of Service.

Legal Bases (GDPR & other laws)

Contract: deliver Services and process payments.
Consent: optional features (e.g., marketing emails, surveys).
Legal Obligations: compliance and regulatory requirements.
Legitimate Interests: platform security, fraud prevention, analytics.
Vital Interests (rare): urgent safety issues.
Legal Claims: establish, exercise, or defend rights.

We may also aggregate or de-identify personal information for analytics and research.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Service Providers/Partners: payment processors, hosting/cloud providers, analytics tools, marketing partners.
Corporate Group: subsidiaries and affiliates for operations and optimization.
Legal Obligations: regulators, courts, or law enforcement when required.
Corporate Transactions: merger, acquisition, financing, restructuring, or bankruptcy.
With Your Consent: for other explicitly approved purposes.

International Transfers

Your information may be stored or processed in the United States or other countries.
For EEA/UK/Swiss users, we apply safeguards (e.g., Standard Contractual Clauses, UK Addendum) to comply with law.

4. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

Access & Confirmation of your data.
Rectification of inaccuracies.
Erasure (“Right to be Forgotten”).
Restriction of Processing.
Data Portability (machine-readable format).
Withdraw Consent at any time.
Opt-Out of Sales/Advertising (for U.S. residents under CCPA/CPRA).
Object to Processing (including marketing).
File Complaints with your data protection authority.

➡️ For rights requests, contact us at: support@artilora.ai

5. Data Security

We apply technical and organizational measures to protect your personal information.
⚠️ No internet transmission is fully secure. Please use strong, unique passwords and never share them.

6. Data Retention

We retain data as long as needed to fulfill the purposes of collection or as required by law.
After termination of Services, data may be stored in aggregated/anonymized form.

7. Information Relating to Minors

Our Services are not directed to children under 13 (or equivalent local minimum age).
If you believe we collected data about a child, please contact: legal@artilora.ai.

8. Privacy Policy Updates

We may update this Policy periodically. The “Last Updated” date shows when changes take effect.
Significant changes will be notified in the Services or via reasonable methods.

➡️ By continuing to use the Services after updates, you agree to the revised Policy.

9. Contact Us

If you have questions or concerns about this Policy, contact us:

📧 legal@artilora.ai

We aim to respond within 15 days after verifying your identity.

You also retain the right to:

File a complaint with your local data protection authority.
Pursue other remedies under applicable laws or our Terms of Service.

10. Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our Platform. They help us provide, protect, and improve our Services, and enhance your user experience.

Types of Cookies We Use

Functional Cookies (Required)

Purpose: These cookies are essential for the Platform to function properly. They enable core functionality such as security, authentication, and basic site operations.

Examples:

Session management and authentication
Security features and fraud prevention
Language and region preferences
User interface customization

Status: These cookies cannot be disabled as they are essential for Artilora’s functionality. They do not collect personal information for marketing purposes.

Analytics Cookies (Optional)

Purpose: These cookies help us understand how visitors interact with our Platform by collecting and reporting information anonymously.

Examples:

Page views and navigation patterns
Time spent on pages
Error messages and performance metrics
Feature usage statistics

Status: These cookies are only used with your explicit consent. You can enable or disable them at any time through our Cookie Manager.

How We Use Cookies

Essential Operations: To provide core functionality and security features
User Experience: To remember your preferences and settings
Analytics: To understand how our Services are used and improve them
Performance: To optimize site performance and troubleshoot issues

Your Cookie Choices

You have control over non-essential cookies:

Cookie Manager: Click “Manage Cookies” in the footer to customize your cookie preferences at any time
Browser Settings: You can also manage cookies through your browser settings
Opt-Out: You can withdraw your consent for analytics cookies at any time

Note: Disabling functional cookies may impact your ability to use certain features of our Platform.

Third-Party Cookies

Some cookies are set by third-party services we use:

Payment Processors: For secure payment processing
Analytics Providers: For website analytics (only with your consent)
Cloud Services: For hosting and content delivery

These third parties have their own privacy policies and cookie practices. We recommend reviewing their policies.

Cookie Retention

Session Cookies: Deleted when you close your browser
Persistent Cookies: Remain on your device for a set period (typically up to 12 months) or until you delete them
Functional Cookies: Typically expire after 12 months or when you log out

Updates to Cookie Policy

We may update our cookie practices from time to time. Significant changes will be communicated through our Services or via email.

For more information or questions about our use of cookies, please contact us at support@artilora.ai.