Artilora.ai Privacy Policy

Last Updated Date: October 1, 2025

Introduction

Welcome to the Artilora.ai Platform (“Artilora.ai”, or the “Platform”), which includes the Artilora.ai mobile application, desktop software, official website, and any other features, functionalities, or services provided now or in the future (collectively the “Services”).

The Services are offered by ARTILORA PTE. LTD. (“we”, “us”, or “our”), with its registered address at 6 RAFFLES QUAY #14-02 Singapore 048580.

We value your privacy and are committed to protecting your personal data. This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your personal information when you access or use the Services, including any site or platform that links to this Policy.

This Policy describes:

The types of personal information we collect and how we collect it;
How we use your personal information and the legal bases for doing so;
How we share your information and with whom;
Your privacy rights under applicable laws, including GDPR and U.S. privacy laws (such as CCPA/CPRA); and
How we protect your information and how long we retain it.

By accessing or using the Services, you acknowledge and agree to this Policy. If you do not agree, please do not use our Services.

⚠️ Please note: This Policy does not cover third-party products, services, websites, or content (“Third-Party Services”). These are subject to their own privacy policies, and we recommend reviewing their privacy statements before using them.

1. What Information We Collect

Information You Provide

When you interact with our Services, you may voluntarily provide:

Registration Information: username, password, date of birth (where applicable), email, and/or telephone number; for organizations, also name, business email, phone number, country, address, and organization details.
User Content: profile details (nickname, avatar), user-generated content, images, prompts, and other materials created or shared.
Payment Information: processed by third-party payment providers. We do not store full card details but may retain transaction confirmation/records.
Correspondence Information: information shared when contacting us (support, feedback, inquiries).
Surveys and Promotions: data collected when participating in surveys, research, or events with consent.

Information We Collect Automatically

Technical/Device Information: IP address, browser, user agent, carrier, time zone, device IDs, model, OS, network, resolution.
Usage Information: logs of activity, pages viewed, duration, clicks, searches, navigation paths.
Location Information: inferred from IP or signals; precise location only with your consent.
Cookies & Similar Technologies: used for operations, optimization, and user experience. See our Cookie Policy section below for detailed information.

Information From Other Sources

If you register or access via third-party accounts (e.g., Apple, Google), we may receive username, public profile info, or other authorized details.
We may also share limited data with those providers for authentication and account linking.

2. How We Use Your Information

We use personal information to:

Operate, provide, and maintain the Services.
Verify eligibility and age requirements.
Fulfill requests, process payments, provide support.
Improve features, conduct analytics, and solicit feedback.
Display or recommend user content consistent with your settings.
Communicate notices or updates.
Detect, investigate, and prevent fraud or abuse.
Comply with legal obligations and enforce Terms of Service.

Legal Bases (GDPR & other laws)

Contract: deliver Services and process payments.
Consent: optional features (e.g., marketing emails, surveys).
Legal Obligations: compliance and regulatory requirements.
Legitimate Interests: platform security, fraud prevention, analytics.
Vital Interests (rare): urgent safety issues.
Legal Claims: establish, exercise, or defend rights.

We may also aggregate or de-identify personal information for analytics and research.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

Service Providers/Partners: payment processors, hosting/cloud providers, analytics tools, marketing partners.
Corporate Group: subsidiaries and affiliates for operations and optimization.
Legal Obligations: regulators, courts, or law enforcement when required.
Corporate Transactions: merger, acquisition, financing, restructuring, or bankruptcy.
With Your Consent: for other explicitly approved purposes.

International Transfers

Your information may be stored or processed in the United States or other countries.
For EEA/UK/Swiss users, we apply safeguards (e.g., Standard Contractual Clauses, UK Addendum) to comply with law.

4. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

Access & Confirmation of your data.
Rectification of inaccuracies.
Erasure (“Right to be Forgotten”).
Restriction of Processing.
Data Portability (machine-readable format).
Withdraw Consent at any time.
Opt-Out of Sales/Advertising (for U.S. residents under CCPA/CPRA).
Object to Processing (including marketing).
File Complaints with your data protection authority.

➡️ For rights requests, contact us at: support@artilora.ai

5. Data Security

We apply technical and organizational measures to protect your personal information.
⚠️ No internet transmission is fully secure. Please use strong, unique passwords and never share them.

6. Data Retention

We retain data as long as needed to fulfill the purposes of collection or as required by law.
After termination of Services, data may be stored in aggregated/anonymized form.

7. Information Relating to Minors

Our Services are not directed to children under 13 (or equivalent local minimum age).
If you believe we collected data about a child, please contact: legal@artilora.ai.

8. Privacy Policy Updates

We may update this Policy periodically. The “Last Updated” date shows when changes take effect.
Significant changes will be notified in the Services or via reasonable methods.

➡️ By continuing to use the Services after updates, you agree to the revised Policy.

9. Contact Us

If you have questions or concerns about this Policy, contact us:

📧 legal@artilora.ai

We aim to respond within 15 days after verifying your identity.

You also retain the right to:

File a complaint with your local data protection authority.
Pursue other remedies under applicable laws or our Terms of Service.

10. Cookies 和类似技术

什么是 Cookies？

Cookies 是访问我们平台时放置在您设备上的小型文本文件。它们帮助我们提供、保护并改进我们的服务，增强您的用户体验。

我们使用的 Cookies 类型

功能 Cookies（必需）

用途： 这些 Cookies 对于平台正常运行至关重要。它们启用核心功能，如安全性、身份验证和基本站点操作。

示例：

会话管理和身份验证
安全功能和欺诈预防
语言和地区偏好
用户界面自定义

状态： 这些 Cookies 无法禁用，因为它们对 Artilora 的功能至关重要。它们不会为营销目的收集个人信息。

分析 Cookies（可选）

用途： 这些 Cookies 通过匿名收集和报告信息，帮助我们了解访问者如何与我们的平台互动。

示例：

页面浏览和导航模式
在页面上的停留时间
错误消息和性能指标
功能使用统计

状态： 这些 Cookies 仅在您明确同意的情况下使用。您可以随时通过我们的 Cookie 管理器启用或禁用它们。

我们如何使用 Cookies

基本操作： 提供核心功能和安全特性
用户体验： 记住您的偏好和设置
分析： 了解我们服务的使用情况并改进它们
性能： 优化站点性能并排查问题

您的 Cookie 选择

您可以控制非必需的 Cookies：

Cookie 管理器： 点击页脚的"管理 Cookies"随时自定义您的 Cookie 偏好
浏览器设置： 您也可以通过浏览器设置管理 Cookies
退出： 您可以随时撤回对分析 Cookies 的同意

注意： 禁用功能 Cookies 可能会影响您使用我们平台某些功能的能力。

第三方 Cookies

某些 Cookies 由我们使用的第三方服务设置：

支付处理商： 用于安全支付处理
分析提供商： 用于网站分析（仅在您同意的情况下）
云服务： 用于托管和内容交付

这些第三方有自己的隐私政策和 Cookie 实践。我们建议您查看他们的政策。

Cookie 保留期限

会话 Cookies： 关闭浏览器时删除
持久 Cookies： 在您的设备上保留一段时间（通常最多 12 个月）或直到您删除它们
功能 Cookies： 通常在 12 个月后过期或当您注销时

Cookie 政策更新

我们可能会不时更新我们的 Cookie 实践。重大变更将通过我们的服务或通过电子邮件进行通知。

有关我们使用 Cookies 的更多信息或问题，请通过 support@artilora.ai 联系我们。